FAQ's: Frequently Asking Questions


Arto Gallery is the world's leading online art gallery, established with the goal of helping people all over the world connect with art and artists they love. We offer an unparalleled selection of paintings, drawings, sculpture, collage, drawings, photography, and prints in a wide range of prices, and provide artists worldwide with an expertly curated environment in which to exhibit and sell their work.
Based in Belgium, ArtoGallery is redefining the experience of buying and selling art, making it welcoming and accessible for artists and collectors alike.

A collection is simply a number of artworks grouped together under a unifying theme, category, etc. A collection can include work from a single artist or various artists.
ArtoGallery regularly create collections of works which are then featured on our Homepage, our Collections page

You can search for products using our navigation menu and ARTISTS ArtWorks. This will allow you to choose from different types of Art's, Print's and others products. Alternatively, type your keywords in the search box and all relevant products will be displayed.

Yes, You will need to register prior to making a purchase. Once registered you will be able to: Track the progress of your orders View your order history Create a Wishlist of your favourite pieces, which you can either make public or keep private Register for our gift reminder service Register for ArtoGallery Newsletter to hear about the latest Arts collections. You can amend your preferences to personalise the information we send you. Update your address details.

Our main goal is to offer you an immaculate online shopping experience. All your questions will be answered by our professional Art's consultants and we hope to provide you with the best possible service from the comfort of your own home.

If you have any queries regarding delivery please contact our customer care team on:- Belgium: +32 (0) 3 296 90 02 Line is open Monday to Saturday 10.00am – 8.00pm GMT (Sun: 11.30am-5.00pm & Belgium Bank Holidays). Alternatively, email your query to customerservices@artogallery.com and adim@artogallery.com

We aim to provide accurate information, however, computer monitors vary which makes it impossible to show an exact colour & size image on the Internet. We do however provide detailed measurements wherever possible and endeavour to show each piece worn by a Arts.

VAT is charged at 6 % for all orders and is included in the retail price. 6 % vat will be deducted on all international orders upon checkout. Please email customerservices@artogallery.com if you have further queries about VAT, or call us on Belgium: +32 (0) 3 296 90 02.

Please call us: +32 (0) 3 296 90 02 or write to us at customerservices@artogallery.com to enquire about any out of stock Arts and we will update you on the availability.

We cannot offer delivery on the same day, however we do offer next working day delivery providing orders are placed and received before 12 pm.

FREE BELGIUM DELIVERY FOR ORDERS OVER EUR 500. Up to Euro 500 Delivery Availability Area Charges Received by you Standard Delivery 24/7 Mainland BE** (Belgium) on orders of bpost Delivery Service.

ArtoGallery is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve receive an original artwork or open edition print, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to ArtoGallery or the artist in its original condition and packaging.

If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. You must not remove any tags from the products. If tags have been removed the Arts will be deemed as worn which is no longer resalable and therefore cannot be exchanged or refunded for. You must also mark your parcel clearly as "Returned Goods" and send it to the following address: ArtoGallery, Vestingstraat 59/15, 2018-Antwerpe, BELGIUM.

Once we have received the items you have returned, we will refund the full amount of goods within seven (7) days. Please note this will be subject to our terms & conditions which you can read here.

Unfortunately, we do not offer collection service. The sender is liable for all returns cost. But, we examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs.
If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.

Please contact our customer service team on Belgium: +32 (0) 3 296 90 02 and they will guide you through. It is important that you do not remove and tags off the Arts.

We accept payment online by PayPal, Visa, MasterCard, Maestro, American Express or Discover and other...

Our web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure.

You will receive an email with a tracking number once your order has been dispatched. Thereafter, you can track your order via bpost for deliveries within the Belgium and via Fedex for or bpost all International Deliveries.

We accept payment online by PayPal, Visa, MasterCard, Maestro, American Express or Descover. In addition, you can also pay for all or part of your order using JewelleryImpEx Gift Vouchers.

If you find you have to cancel, change or re-direct an order, please contact our customer services team as soon as possible. However, we are unable to cancel, change or re-direct any orders once they have been dispatched. You can then request a Returns ID once you have received the order and it back to us. Please read our terms & conditions here.

Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. If delivery is impossible on two or more occasions, then we may cancel your order and deduct from your refund the additional delivery charges and a charge for our administration and costs which will be no more than 20% of the price of the goods.

You will receive an email with a tracking number once your order has been dispatched. Thereafter, you can track your order via bpost for deliveries within the Belgium and via Fedex and bpost for all international Deliveries.

You will receive an automated invoice via email once your order has been processed.

All our products come with a Artists and our warranty. However, this does not cover any accidental or damage due to customer's negligence.

Yes we do offer aftercare solutions and advice.

If there's a specific work you'd like to buy but you may require more time to complete the purchase, please send an email to customerservices@artogallery.com with "Artwork Reservation Request" in the subject line and include the following information:
Reason for requiring reservation Title of artwork you'd like to reserve
Artist name
Your contact telephone number
Please know that the reservation process should ONLY be used if you are already committed to purchasing the work. Out of respect for our artists, we don't allow collectors to reserve artwork if they're still in the decision stage about purchasing.

If you submit multiple offers on different artworks and they are all accepted, your credit card will be charged for each transaction separately.

There are no discounts for multiple orders but we do offer exclusive discounts from time to time. So watch out for your favourite Arts on www.artogallery.com (ArtoGallery - What’s New ?) and sign up for our newsletter for secret sales.

If you would like to add an item to your order please speak to our customer service team on Belgium: +32 (0) 3 296 90 02 or email your query to customerservices@artogallery.com and they will try their utmost depending on the status of your original order.

You can indeed place your order over the phone. Please speak to our Arts professionals on Belgium: +32 (0) 3 296 90 02 and they will take care of the rest.

Yes, we sell online only. Our aim is to offer our customers exceptional Arts value and give them access to our ArtoGallery from the comfort of their own home which we believe to be the true sense of luxury.

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